Pause or cancel?
Find out how to do that easily here.
Pause
Need your next multivitamin supply on a different date? Go to My FitForMe to change this easily. Log in to your account, click on ‘Change’, and choose your preferred time in the calendar. This will change the date on which we ship your order. This is possible to change from the next working day to up to 90 days after the current shipping date. Your multivitamins will be delivered to your door within 1-2 business days. There’s no need to worry about your vitamin routine.
Cancel
We're so happy to have you as our customer, and we want you to be happy with FitForMe. Are you considering leaving us? Below you can find out how to cancel your Subscription. Please tell us your most important reason for cancellation.
I have trouble taking my multivitamins
A multivitamin works most effectively when you take it daily. That’s why a routine is key. We understand that’s challenging if you struggle with taking multivitamins. These tips will help you make taking your multivitamins easier.
Take your multivitamin with or directly after a meal, or before bedtime – as long as you have food in your stomach. This will reduce the chances of nausea.
Capsules are easiest to swallow with a sip of water or a sugar-free drink. Move your chin toward your chest when swallowing the capsule.
Moisten a capsule with a little water from the tap. This keeps the outside of the capsule from sticking or getting stuck in your throat. Or open the capsule and mix the contents with sugar-free applesauce, mashed fruit, or other sugar-free liquid food.
Still having trouble with capsules? Choose a chewable vitamin if you use WLS Forte or WLS Optimum. Want to try a chewable first? No problem. Reach out to our customer service.
Alternatively, if taking a chewable vitamin in one go doesn’t feel good either, break it into small pieces.
Do you use dairy products or calcium supplements? Don’t take them at the same time as the multivitamin. Be sure there is at least 2 hours in between taking the multivitamin and taking extra calcium or dairy.
Do you still want to cancel your Subscription?
We're sorry to hear it, but of course we'll assist you. Call us so we can take care of it immediately. We'll cancel your next shipment in time, so you won't have any unexpected costs.
- Call us on +44 20 33 76 80 93
- We are here for you, Monday – Friday from 9.00 – 12.00 and 13.00 – 17.00 CET.
- Arranged immediately
Other ways to cancel
You can also cancel your Subscription online. Go to My FitForMe and fill in the digital cancellation form. This will take longer to process, up to 1 week. We’ll always call you to make sure everything is arranged. This allows us to process your cancellation faster.
I prefer a single order
At FitForMe, you are in control of your vitamin routine. Even with a Subscription, you’re not tied to anything, while you get more convenience and savings on every order compared to a single order.
Your benefits with Subscription:
- Get an update from us 10 days before delivery that your new order is on its way
- Pause your new delivery whenever you want
- Cancel at any time. There is no cancellation period or long-term contract
- Save at least 16% on every order. That’s why a Subscription is more advantageous compared to a single order.
Do you still want to cancel your Subscription?
We're sorry to hear it, but of course we'll assist you. Call us so we can take care of it immediately. We'll cancel your next shipment in time, so you won't have any unexpected costs.
- Call us on +44 20 33 76 80 93
- We are here for you, Monday – Friday from 9.00 – 12.00 and 13.00 – 17.00 CET.
- Arranged immediately
Other ways to cancel
You can also cancel your Subscription online. Go to My FitForMe and fill in the digital cancellation form. This will take longer to process, up to 1 week. We’ll always call you to make sure everything is arranged. This allows us to process your cancellation faster.
I still have multivitamins left
After your surgery, you must eat only small portions, and you might not be able to tolerate all foods. As a result, you won't get enough vitamins and minerals. Moreover, your body does not absorb them as well. Unfortunately, this will remain the same because your body has changed permanently.
Vitamins and minerals are essential for feeling good and having sufficient energy. After weight-loss surgery, the risk of vitamin and mineral deficiencies is great. A daily multivitamin is important to keep you healthy, today and throughout your life.
FitForMe multivitamins are tailored to your surgery. They are formulated to give you the right vitamins and minerals every day and in the dosages you need.
What to do when you still have supply?
Pause your Subscription if you don’t need a new delivery. By pausing you’ll keep your 20 % discount on your 3-month deliveries. Pausing is easy to do yourself via My FitForMe. Prefer to call us to make the change? We are happy to take care of it for you.
Do you still want to cancel your Subscription?
We're sorry to hear it, but of course we'll assist you. Call us so we can take care of it immediately. We'll cancel your next shipment in time, so you won't have any unexpected costs.
- Call us on +44 20 33 76 80 93
- We are here for you, Monday – Friday from 9.00 – 12.00 and 13.00 – 17.00 CET.
- Arranged immediately
Other ways to cancel
You can also cancel your Subscription online. Go to My FitForMe and fill in the digital cancellation form. This will take longer to process, up to 1 week. We’ll always call you to make sure everything is arranged. This allows us to process your cancellation faster.
I want to stop on my doctor’s advice
After your surgery, your body works differently than it used to. You eat only small portions, and you may not be able to tolerate all food. As a result, you don't get enough vitamins and minerals. Moreover, you absorb them less well.
You need vitamins and minerals to feel fit and strong. After weight-loss surgery, there is a greater risk of deficiencies that can have unpleasant consequences. A daily multivitamin helps you to keep up the right amounts of vitamins and minerals in your body.
FitForMe multivitamins are fully tailored to your surgery and the dosage you need. They’re backed by science and developed in collaboration with doctors and hospitals. This is how we ensure that our multivitamins are safe and effective. Of course, your specific medical situation may make it advisable to (temporarily) stop taking multivitamins.
Has your doctor advised you to (temporarily) stop using multivitamins? Pause your Subscription to keep your 16% discount on your 3-month deliveries. You can easily arrange this via My FitForMe. Prefer to call to us? We are happy to take care of it for you.
Do you still want to cancel your Subscription?
We're sorry to hear it, but of course we'll assist you. Call us so we can take care of it immediately. We'll cancel your next shipment in time, so you won't have any unexpected costs.
- Call us on +44 20 33 76 80 93
- We are here for you, Monday – Friday from 9.00 – 12.00 and 13.00 – 17.00 CET.
- Arranged immediately
Other ways to cancel
You can also cancel your Subscription online. Go to My FitForMe and fill in the digital cancellation form. This will take longer to process, up to 1 week. We’ll always call you to make sure everything is arranged. This allows us to process your cancellation faster.
I do not see the added value anymore
Weight-loss surgery has permanently changed your body. You eat only small portions and sometimes you can't tolerate foods you used to eat. As a result, you don't get enough vitamins and minerals. Moreover, your absorption of these nutrients is now less effective.
Vitamins and minerals are essential for staying healthy. After weight-loss surgery, the risk of deficiencies is great. Unfortunately, this remains so for the rest of your life.
Nutrition deficiencies can lead to unpleasant consequences such as fatigue, insomnia, hair loss, poor skin, eye disorders, muscle weakness, and lowered resistance. You don’t always notice a deficiency immediately. The later you detect it, the harder it becomes to repair it. That’s why a vitamin routine is key. Prevention is better than cure!
Having doubts about taking multivitamins? Or do you have other questions? Our dietitians, who specialize in weight-loss surgery, are happy to answer them. Book your free call with a dietitian here.
Do you still want to cancel your Subscription?
We're sorry to hear it, but of course we'll assist you. Call us so we can take care of it immediately. We'll cancel your next shipment in time, so you won't have any unexpected costs.
- Call us on +44 20 33 76 80 93
- We are here for you, Monday – Friday from 9.00 – 12.00 and 13.00 – 17.00 CET.
- Arranged immediately
Other ways to cancel
You can also cancel your Subscription online. Go to My FitForMe and fill in the digital cancellation form. This will take longer to process, up to 1 week. We’ll always call you to make sure everything is arranged. This allows us to process your cancellation faster.
I find it too expensive
Due to weight-loss surgery, your body works differently than for people without surgery. You eat less and may not be able to tolerate all foods. As a result, you don't get enough vitamins and minerals. Moreover, you also absorb them less effectively.
Vitamins and minerals are essential for staying healthy and fit. But after a stomach reduction, vitamin and mineral deficiencies are more likely to occur. After all, your digestion has changed permanently. Taking multivitamins reduces the risk of these deficiencies – and also the chance of some future healthcare costs. A FitForMe Subscription is more than just a low-cost subscription to multivitamins. It is an advantageous way of living a healthy lifestyle, today and inthe future.
Pause your Subscription if you currently do not need a new supply. By doing so, you keep your 16% discount on your 3-month multivitamin deliveries. Pausing is easy to do via My FitForMe. Prefer to call us to take care of it? We are happy to help you.
Would you like to align the delivery and payment of your Subscription to coincide with your salary payouts? No problem. Simply set it up in My FitForMe. Just move the upcoming delivery to the shipping date in the calendar that matches the date of your paycheck. Or call us, and we'll arrange it for you.
Do you still want to cancel your Subscription?
We're sorry to hear it, but of course we'll assist you. Call us so we can take care of it immediately. We'll cancel your next shipment in time, so you won't have any unexpected costs.
- Call us on +44 20 33 76 80 93
- We are here for you, Monday – Friday from 9.00 – 12.00 and 13.00 – 17.00 CET.
- Arranged immediately
Other ways to cancel
You can also cancel your Subscription online. Go to My FitForMe and fill in the digital cancellation form. This will take longer to process, up to 1 week. We’ll always call you to make sure everything is arranged. This allows us to process your cancellation faster.