1       Welcome to the webshop of FitForMe

We are delighted to have you as our customer and appreciate your interest in our products. These general terms and conditions ("Terms") apply to purchases from our webshop. By placing an order, you agree to be bound by these Terms, so please read them carefully. If you have any questions about these Terms, please contact us through the contact details mentioned below.

2       Our company details

Our company name is FitForMe B.V., and we are located at Weena 784, 3014 DA Rotterdam in The Netherlands (please note that this is not a return address). We are registered with FitForMe B.V under registration number 24375270. Our VAT-identification number is NL814594219B01.

3       Customer Support Team

We want to make sure that you have all the information you need to contact us and to help you with any questions you may have about us and our products.

Our customer support team is available on Monday to Friday, except on public holidays, from 9:00am to 5:00pm Central European Time (CET) to provide you with the assistance you need. You can reach our customer support team by email at [email protected], by phone at +3110 – 22 355 28 (standard rate), or through our contact form on our website.

We aim to handle your requests as soon as possible and to provide you with a substantive reply within a period of three (3) working days. If we are not able to send a substantive reply within this period, we will inform you of such with an indication on when a reply may be expected.

If you are a consumer residing in the EEA and if you are not satisfied with the way a complaint was handled, you may submit the complaint to the European ODR Platform which can be found at https://ec.europa.eu/consumers/odr/.

4       MyFitForMe-account

To fully enjoy the features of our webshop, we invite you to create a personal MyFitForMe-account. During the registration process, you will be asked to provide some basic information and select a secure password. It is your responsibility to ensure that your account information is accurate and up to date. If any changes occur that are relevant to your account, please update your information promptly.

To protect your account, please keep your login details confidential. We will assume that anyone using your login credentials is you unless you inform us otherwise. If you suspect that your account may have been compromised, please notify us immediately.

We reserve the right to delete your account after a period of six months of inactivity. Account activity is determined by our internal criteria, which includes any logins or recurring orders made through the account. We will notify you in advance of any account deletions.

5       Prices

The prices displayed on our webshop are the total prices quoted in the applicable currency, based on the country-specific webshop you are visiting. These prices are inclusive of taxes and, where applicable, all additional shipping charges. Please note, however, that any additional costs associated with the importation of goods, such as customs duties, taxes, and clearance fees, are your responsibility. These costs are not included in the price of the product or the shipping fees and may vary depending on the laws and regulations of the country of destination. We recommend that you check with your local customs office to determine what these additional costs may be before placing your order.

6       Product information

We strive to provide accurate and up-to-date information about our products on our webshop. Our product offerings are subject to availability, and we reserve the right to change or discontinue any product at any time. In case of recurring deliveries, we will notify you thereon in advance.

In the event of any discrepancy or inconsistency between the information provided on our webshop and the actual product received, please contact our customer support team as soon as possible. We will work with you to resolve any issues to your satisfaction.

7       Product liability

Our products are not sold for the purpose of having any medical effect, to treat injuries or diseases, nor to replace medicines or a normal healthy diet. Our products are to be used under the consultation of a doctor or dietician.

8       One-time orders and Subscription

We offer our customers two options for ordering our products: one-time orders and recurring deliveries under a Subscription (“Subscription”). If you choose a one-time order, you will make a single purchase and will not receive any further shipments from us until you place a new order. With our Subscriptions, you can enjoy the convenience of receiving your products automatically, without the need to repeatedly place orders. In addition, pricing is better when you choose a Subscription compared to making one-time purchases.

9       Subscription

Under a Subscription, we will automatically deliver the selected products to the shipping address specified in your MyFitForMe-account at the intervals specified in your Subscription. You can easily manage your Subscription through your MyFitForMe-account, where you, depending on your Subscription, can adjust the delivery frequency, skip or cancel upcoming deliveries, and update your billing and shipping information. Please note that certain restrictions apply, such as the inability to modify an upcoming delivery within seven (7) days of the start of the next delivery interval.

We will notify you of each upcoming delivery at least seven (7) days prior to the date the repeated order for the delivery is automatically placed, so you can make any necessary adjustments. Please note that orders under the Subscription remain subject to product availability. If a product is temporarily or permanently out of stock, we will notify you promptly and work to get it to you as soon as possible or provide you with a proper alternative.

Payment for each upcoming delivery will be automatically debited from the payment method linked to your MyFitForMe-account. If we are unable to successfully process payment for an upcoming delivery, we will notify you promptly and request you to update your payment information and you must ensure payment is fulfilled promptly. If we do not receive payment in a timely manner, we reserve the right to suspend or cancel your Subscription until the outstanding amounts are received.

You have the right to terminate your Subscription at any time. To terminate your Subscription, please contact our customer service or manage your SubscriptionSubscription through your MyFitForMe-account. Please note that any orders that have already been processed for shipment will not be affected by the termination. We therefore advise you to give notice of termination at least ten (10) days prior to the next delivery interval.

Without termination, your Subscription will continue, and we will continue to deliver the selected products, and you will be charged accordingly. Please note that termination of your Subscription does not release you from any outstanding payment obligations. Any outstanding amounts must be settled in full before the termination can be completed.

From time to time, we may change the terms for the Subscription, including associated prices. In such case we will send you a notification to the email address associated with your Subscription at least fourteen (14) days before the start of your next delivery interval. The notice will indicate the changes and the date on which these take effect. If you do not wish to proceed with your Subscription under the new terms, you can terminate your plan with notice before the upcoming delivery interval.

We also reserve the right to terminate your Subscription at any time with notice to you prior to each delivery interval. In such case and insofar applicable, we will provide you a refund for any products you have already paid but have not been delivered.

10    Placing an order

Prior to placing your order, you will have the opportunity to review your order to be able to identify and correct any input errors prior to submitting your order to us. After placing an order, we will promptly send you a confirmation notification that your order was received.

11    Payment

We use a third-party payment services provider to process payments. Upon placing your order, the final step in the ordering process will result in your order being handed over to our payment services provider's website. You may pay using any of the payment methods listed on our payment services provider's page.

If you register for a SubscriptionSubscription, you acknowledge and agree that we or our third-party payment provider is authorized to charge you on a recurring basis for deliveries under your SubscriptionSubscription. The amounts will be charged on the dates communicated by us and/or as indicated in your MyFitForMe-account. If these dates change, we will notify you of such in a timely manner.

In case we issue an invoice for the amounts that are payable, the electronic invoice will be sent to the email address associated with the order. All invoices are subject to a payment term of fourteen (14) days after the invoice date as stated on the invoice, unless the invoice specifies a different payment term, or another term has been agreed in writing.

12    Delivery

We only deliver products to addresses within the delivery area as indicated on our webshop. The delivery area is in general limited to the region of the country-specific website you are visiting, unless indicated otherwise. If you are residing outside the delivery area, you will be required to select a shipping address within the delivery area and, where necessary, arrange successive transport yourself.

We will make every effort to deliver your products on time, however, we cannot guarantee delivery dates. Delivery times may vary depending on your location and the availability of the products. It is your responsibility to ensure that the delivery address is correct and accessible. If we are unable to deliver the products to the specified address due to incorrect information or unavailability, we reserve the right to charge additional fees for re-delivery or to cancel the order and provide a refund for the products.

We may engage third-party service providers for delivery and handling of your products. By placing an order with us, you acknowledge and agree to allow us to share your personal information with such third-party service providers to the extent necessary for delivery and handling of your products.

If you have any special delivery requests or instructions, please let us know at the time of placing your order and we will do our best to accommodate them, subject to any restrictions that may apply.

13    Our 30-day money-back guarantee

We think it is important that you are satisfied with your purchase through our webshop. That's why we offer a money-back guarantee for products purchased for the first time through a subscription. If you have tried the product and you are not satisfied, you may request a full refund within 30 days of receiving your order. To request a refund please contact our customer service on +44 2033 768 093 (local rate). We will then help you with your request. Our money back guarantee applies only to the first order of a specific product. It means that, if you order the same product again, this guarantee will not apply on the repeat order.

14    Your statutory warranty

When you are making purchases in the capacity as a consumer and are residing in the EEA, you have a statutory minimum two (2)-year guarantee. This period can be longer depending on the country you are residing. The guarantee entitles you to certain remedies from us as seller, free of charge, in the event of a lack of conformity of the goods. If you are not happy with our products, please let our customer support team know.

15    Your statutory right of withdrawal

In addition to any other return rights described in these Terms, which include our thirty (30)-day money-back guarantee, as a consumer, you may have a statutory right to withdraw from a distance contract that you have entered into with us. We are committed to complying with all applicable laws and regulations related to consumer protection.

In Appendix A below, you will find Model Instructions regarding the statutory right of withdrawal. If you have any questions about this right or need assistance with exercising it, please do not hesitate to contact our customer support team.

16    Retention of title

We retain title to all products delivered to you until we have received final payment in full. The retention of title also applies until any other thereto related claim that we have acquired against you, has been fulfilled.

17    Notifications

Any notifications we may send you under these Terms will be send to the email address known to us or connected to your MyFitForMe-account. Please ensure that the email address associated with your account is accurate and up to date.

18    Changes

We reserve the right to modify these Terms at any time, so please check back regularly for updates. In respect of contracts for recurring deliveries, we will notify you that the Terms will change timely in advance. Such notice will be sent to the email address associated with your MyFitForMe-account and we will take into account a notice period of at least fourteen (14) days prior to the changes taking effect.

19    Applicable law and jurisdiction

These Terms and any contracts that are subject to them will be governed by and construed in accordance with the laws of The Netherlands. Any dispute arising out of or in connection with these Terms or any contracts subject to them, including disputes regarding their existence, validity, or termination, shall be exclusively settled by the competent courts of The Netherlands. Before we bring a dispute to court in The Netherlands, we will give you four weeks to choose a court with jurisdiction according to applicable law. This choice of law and jurisdiction does not affect your rights under any mandatory provisions of the law of the country in which you are resident.

APPENDIX A              RIGHT OF WITHDRAWAL

If you are a consumer residing in the EEA, you may have the statutory right to withdraw from a distance contract concluded with us, which is the case if you have ordered goods in our webshop. Please note that the right of withdrawal does not apply to (a) sealed goods that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery, or (b) goods that are liable to deteriorate or expire rapidly. However, you may still be eligible for our 30-day money-back guarantee as described in our Terms.

If you have any questions about the right of withdrawal or need assistance with exercising it, please do not hesitate to contact our customer support team.

Model instructions on withdrawal

A.   Right of withdrawal

In case you have the right withdraw from the contract concluded with us, you will have the right to do so within 14 days without giving any reason.

For one-time orders, the withdrawal period will expire after 14 days from the day, on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

In the case of a contract for regular delivery of goods during a defined period of time, such as deliveries pursuant to a Subscription, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.

To exercise the right of withdrawal, you must inform us (Fit For Me B.V., Weena 784, 3014 DA Rotterdam, The Netherlands, +3110 – 22 355 28, [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form included below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

B.   Effects of withdrawal

If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

C.   Model withdrawal form

Please use and complete this form only if you wish to withdraw from the contract. This form can also be downloaded here: URL.

• To Fit For Me B.V., Weena 784, 3014 DA Rotterdam, The Netherlands, +3110 – 22 355 28, [email protected]:
• I/We ( *1 ) hereby give notice that I/We (*1) withdraw from my/our (*1) contract of sale of the following goods (*1) /for the provision of the following service (*1) ,
• Ordered on (*1) /received on (*1),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*1) Delete as appropriate.