Customer Service

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We're here for you

We understand that you have questions about weight loss surgery, your health, or multivitamins. We are here for you. You can always reach us for advice, tips, or a listening ear. Find out how we can help you here.

Frequently asked questions

Want to know more about ordering, shipping, or a personal plan? Find answers to the most frequently asked questions here.

I forgot my password

Go to My FitForMe and enter the email address you used to place your order. Click on 'Login with a one-time password'. We will send a new password to your email. Fill this in on the website, and set a new password in the My FitForMe environment.

How do I login to My FitForMe?

After placing your first order, you can log in to My FitForMe. Go to My FitForMe and log in with the same email address that you used when placing your order. When you log in for the first time, you will receive a one-time password by email. Fill in this password on the website. Later on, you will be able to create your own password.

How can I change my delivery date?

Occasionaly, you may need your multivitamins earlier or later than scheduled. You can change the deliver date of your next shipment in your My FitForMe account. Go to My FitForMe and log in with the email address you used to order. Click on 'Adjust' and choose your desired date in the calendar. You can delay your order for up to 90 days after the original shipping date. We will ship your order on the date you have selected. Your package will be delivered within 1-2 business days.

How do I change my personal data?

Go to My FitForMe and log in with your email address. Click on the 'Personal information' page and change your first and/or last name.

How do I know if I can shop safely?

Our website and payment environment are secured with an SSL certificate. We handle your personal data with care and we continuously perform security scans. In addition, you are always entitled to a 14-day consideration period.

Can I also place a one-time order?

You will have plenty to do in the weeks leading up to and after your weight loss surgery. The last thing you want to worry about is running out of multivitamins. Enroll in one of our plans to benefit from the convenience of automated renewals. We'll send you a new supply of multivitamins at a discount every 3 months. Would you rather try out our multivitamins by ordering them once? Try one of our sample packs.

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